South Africa customer experience releases 2024 report
The South African Customer Experience Report (SA CX) has released its sixth annual edition produced by market research company ovatoyou, digital agency Rogerwilco and Julia Ahlfeldt CX Consulting. This report has become the benchmark for insights and analysis into the state of CX in South Africa. …
These Stores Have the Best Return Policies in Retail
L.L.Bean ended its legendary lifetime return policy to clamp down on customers who were taking heavily worn products. …
How to Construct a New Invisible Hand
We consider all the drivers of change – from the ground up and we’ll motivate and support you to make the change. …
Putin, Trump, and the Nuclear Danger
The idea that a low-yield nuclear weapon would be seen as different from a higher-yield nuclear weapon shows a complete lack of understanding of how information promulgates in the world. …
Seeking Reader Sightings on the State of Flyover
The US is a large and often very disparate country, yet the parts we hear about the most are the parts that are most the same. …
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